Task 4. Watch the first part of a video (to 3:10) titled “How miscommunication happens (and how to avoid it)” and choose correct answers.
1) The transmission model:
A. means that communication is a one-way process
B. involves communicating complex concepts
C. includes feedback from the other person
2) In the transactional model:
A. there is no exchange of information
B. just one person assigns meaning
C. people give and receive feedback
3) Perceptual filters….
A. improve communication by adding extra information
B. limit the number of messages we receive
C. change meanings and interpretation of messages we receive
Task 5. Complete these rules of good communication with words given below.
filters, gut, open, express, engage
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